Business name: Total Wellness Ltd.

Business address: 26 Bush Hill Road, London N21 2DS

Email: help@total-wellness.co.uk

VAT number: 792186889

Appointment Cancellations: Credit or Debit card details are required at the time of booking to secure appointments, there is a minimum of twenty four hours notice required to cancel or re-schedule appointments or the full fee will be charged, this applies to all booking whether new or follow-up appointments. Under certain circumstances this fee may be waived at our discretion.

Payments: Payment at the clinic can be made by cash or credit/debit card. Payment for online orders can be made by credit/debit card either through PayPal or over the phone, by faster payments bank transfer or telephone by PayM or Pingit to 07958 412663 quoting your order number.

Errors: If you have ordered something in error please contact us within two hours on 020 8372 5926 to review the order, after this time we cannot guarantee the order can be changed without incurring cancellation charges but we will do our best to help.

Deliveries: Deliveries of small packages are usually by Royal Mail 1st class signed for which are usually next day but may take up to three days, larger items are delivered by courier on a two to five day service, please make sure someone is available to receive parcels at the delivery address, non-delivered parcels returned to us will be subject to cancellation charges.

Faster delivery: Guaranteed Next day deliveries are available for an extra fee before 3pm Monday to Friday, please call 020 8372 5926 should you wish to arrange this service.

Cancellations: you have the right to cancel online purchases up to 14 days after purchase, you are liable for the return postage charges and we reserve the right to charge a £5 or 5% handling fee whichever is greater to cover postage, packing and insurance charges we may have paid.  These fees also apply to parcels returned where it has not been possible for our couriers to deliver.