www.total-wellness.co.uk (the website) is the intellectual property of Total Wellness Ltd.
Business address: 26 Bush Hill Road, London N21 2DS
Contact email: firstname.lastname@example.org
VAT number: 792 186 889
The contents of the website are under Copyright of Total Wellness Ltd. Any rights not expressly granted herein are reserved. Reproduction, transfer, distribution or storage of part or all of the contents in any form without the prior written permission of Total Wellness Ltd. is prohibited except in accordance with the following terms. Total Wellness Ltd. consents to you browsing the website pages on your computer or printing copies of extracts from these pages for your personal use only and not for redistribution unless consented to in writing by Total Wellness Ltd. Individual documents on the website may be subject to additional terms indicated in those documents. The use of this site and the content therein, is permitted to private, non-commercial use. The use of press releases and other documents classified as public is permitted in public communications if the source for the information has been stated.
Credit or Debit card details are required at the time of booking to secure appointments, there is a minimum of twenty four hours notice required to cancel or re-schedule appointments or the full fee will be charged, this applies to all bookings whether new or follow-up appointments. Under certain circumstances this fee may be waived at our discretion.
Missed appointments are charged at the full fee and will be invoiced with 7 day payment terms. Invoices not paid within 7 days will be subject to an administration fee of £50 and small claims proceedings will be initiated.
Payment at the clinic can be made by cash or credit/debit card. Payment for online orders can be made by credit/debit card with our online provider or over the phone; by faster payments bank transfer quoting your order number as a reference.
If you have ordered something in error please contact us within two hours on 020 8372 5926 to review the order, after this time we cannot guarantee the order can be changed without incurring cancellation charges but we will do our best to help.
Deliveries of small packages are usually by Royal Mail 1st class signed for which are usually next day but may take up to three days, larger items are delivered by courier on a next day service, please make sure someone is available to receive parcels at the delivery address, non-delivered parcels returned to us will be subject to cancellation charges.
Guaranteed Next day deliveries are available for an extra fee before 12pm Monday to Friday, Saturday delivery incurs an extra fee. Please choose the appropriate service from the delivery options menu.
Online, mail and phone order sales
You have the right to cancel your order for a limited time even if the goods aren’t faulty. We offer a full refund if you tell us within 14 days of receiving the goods. You have another 14 days to return the goods once you’ve told us. We will then refund within 14 days of receiving the goods. The goods must be complete and in their original packaging.
If you buy an item, and later discover damage or a fault, we will repair or replace it. You can still reject the item after it has been repaired or replaced. The item must be returned within 14 days, or we may ask for photographic evidence in the case of lower value items.
Compex Hire Terms & Conditions
Please click here for our Compex Rental Agreement
Devices that are hired from us are to be returned by the end of the hire period at the cost of the customer, late returns will be charged a further fee based on the original hire period and price. The hire price includes up to 30 minutes demonstration by our Physiotherapist (value £50). Early returns, where a refund of hire charges has been agreed, may incur a consultation fee to this value.
Hire Purchase & Upgrades
If you have hired a device and would like to keep it or upgrade it to a higher specification device e.g. a hired SP4.0 upgrade to an SP6.0 or SP8.0 we will offset any hire charges against the purchase price.
You have the right to cancel online purchases up to 14 days after purchase, where you have chosen an expedited service these fees will not be refunded. You are liable for the return postage charges. These fees also apply to parcels returned to us where it has not been possible for our postal service to deliver the goods.
Your personally identifiable information is kept secure. Only our employees have access to this information. All emails from this site are unique to your specific request. No recurring emails or newsletters will be sent to the email addresses provided unless you asked to be signed up. At no time is your personal information liable to be transmitted or sold to a third party.
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from your General Practitioner, for MRI or other imaging investigations or tests.
Practitioners and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as your practitioner.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager, no information will be released without the patient’s consent unless we are legally obliged to do so.
The website and the contents herein are provided as a convenience to you. The contents of the website are provided on “as is” and “as available” basis. Total Wellness Ltd. does not warrant that its Web pages will be uninterrupted or error-free. Total Wellness Ltd. reserves the right to revise the pages or withdraw access to them at any time. NO WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS MADE IN RELATION TO THE AVAILABILITY, ACCURACY, RELIABILITY OR CONTENT OF THESE PAGES. Total Wellness Ltd. SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SERVICE, EVEN IF Total Wellness Ltd. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF Total Wellness Ltd. WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
These terms & conditions are liable to change without notice.